Customer Service and Sales Advisor
Birkenhead (relocating to Bromborough later this year) | Full-Time | £28,550 per annum
About Us
Simple Lighting is one of the UK's leading online LED lighting retailers. Since 2009 we've supplied over 1,000 premium LED products to homeowners, Electricians, contractors and commercial clients across the country, and we've earned more than 13,000 five-star reviews along the way.
We're a close-knit, fast-moving team on Merseyside, and we're growing. This is a real chance to join a business where what you do genuinely shows.
The Role
You'll be the first point of contact for our customers, helping with everything from a single LED bulb to a full commercial lighting project. You'll handle inbound calls and emails, guide people to the right products, and make sure every conversation leaves a good impression.
It's varied work. One call you're helping a homeowner pick the right downlight, the next you're talking a contractor through a 200-fitting commercial order. You don't need lighting knowledge to start. Full training is provided and we'll back your development the whole way.
What you'll be doing:
1. Being the friendly, knowledgeable first point of contact by phone and email, helping customers with products, orders, deliveries and returns.
2. Helping customers find the right lighting for their project and turning enquiries i...