Overview
Role: Customer Service Agent
Location: Belfast, Northern Ireland, United Kingdom
Job Type: Contract
Responsibilities
* Providing customer support via telephone, e-mail and other methods in French and English.
* Ensuring a high level of customer service to our candidates and clients.
* Resolving customer queries on a first call resolution basis.
* Following escalation procedures when first call resolution isn’t possible.
* Following assigned daily schedules and tasks.
* Taking part in motivational activities.
* Using and implementing feedback given during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
Qualifications / Requirements
* Required Skills: Providing customer support via telephone, e-mail and other methods in French and English.
* Ensuring a high level of customer service to candidates and clients.
* Resolving customer queries on a first call resolution basis.
* Following escalation procedures when first call resolution isn’t possible.
* Following assigned daily schedules and tasks.
* Taking part in motivational activities.
* Using and implementing feedback during monitoring and coaching sessions.
* Ensuring data security and upholding GDPR regulations.
* Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.
Note: Boilerplate lines and non-relevant postings were removed to focus on the current role details.
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