Your new company
Hays are recruiting for a Client Relationship Manager in Manchester City Centre. The CRM will be responsible for engaging warm leads, nurturing prospective clients, and converting inbound enquiries into qualified appointments. This is a fast-paced, people-focused role ideal for someone ambitious, commercially driven, and confident speaking to new clients daily. The role plays a vital part in supporting business growth through exceptional relationship building, consistent follow-up, and accurate CRM management. This is a fully office-based role.
Your new role
The successful candidate will:
1. Receive, prioritise, and respond to warm leads generated through marketing, referrals, and inbound channels.
2. Proactively contact prospective clients via phone, email, and messaging to understand their needs.
3. Convert warm leads into booked appointments, consultations, or sales opportunities for advisors.
4. Follow structured lead-nurturing processes to maximise conversion rates.
5. Build rapport quickly and professionally with prospective clients to create trust and confidence.
6. Ask discovery questions to assess suitability and align client needs with the service offering.
7. Maintain regular communication and follow-up to ensure a high-quality client experience from first contact.
8. Log all interactions, follow-ups, and outcomes in the C...