As Deputy Shop Manager at our Castleford shop, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Responsibilities
* Play an active part in running our shop in Castleford, supporting the Shop Manager in implementing processes and ways of working.
* Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
* Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
* Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.
* Ensure there are sufficient volunteers to support the effective operation of the shop during all opening hours.
* Support the Shop Manager to ensure the shop is presented to the highest standards with attractive visual merchandising and attractive window displays.
* Support the Shop Manager to ensure that all charity policies, shop standards and operating procedures are communicated effectively to all volunteers and are maintained and followed in a consistent manner.
* Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
* Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
* Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
Qualifications
* To ideally be educated to GCSE level or equivalent but not essential.
* Experience of managing people/volunteers including recruitment and development.
* To be highly organised with good time management skills.
* To be able to prioritise workload and meet deadlines.
* To be able to use own initiative.
* To be resilient and adaptable to change.
* To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.
* A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.
* A willingness and ability to safely lone work.
* A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
o A check on your employment history, by seeking two references
o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
o An enhanced DBS check
About the Charity
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Equal Opportunities
We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact the People Team.
Employment Conditions
We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual's circumstances against the needs of the charity.
Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years' service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.
#J-18808-Ljbffr