Job Title: ServiceNow Engineer
Location: Leeds (Hybrid - 3 days per week on-site)
Salary: £65,000
Role Summary:
We are seeking a skilled ServiceNow Engineer to join a financial services team, taking ownership of the operation, development, and maintenance of the ServiceNow platform. The role includes managing the enterprise service catalogue (ESC), supporting third-party modules, and ensuring the platform delivers effectively for business needs.
Key Responsibilities:
1. Manage and prioritise the backlog, planning work into regular sprints and delivering changes through structured release processes.
2. Test ServiceNow changes in non-production environments before deployment.
3. Work closely with stakeholders to define requirements and advise on optimal use of ServiceNow features.
4. Design solutions that meet requirements while adhering to platform best practices.
5. Identify opportunities to improve services and implement enhancements proactively.
6. Maintain the platform through routine housekeeping, bug fixes, configuration updates, and plugin management.
7. Execute ServiceNow platform upgrades.
8. Mentor and support other developers on the team.
9. Research and recommend new tools or features to improve platform capabilities.
10. Configure and onboard new modules, ...