At Ian Williams, we’re making a difference together, and we’d love you to be part of it. Our Sleaford Response unit is seeking a Resident Liaison Officer for our local authority contract. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. Benefits include: Profit share scheme (14% of base salary achieved last year) Enhanced pension or savings scheme 31 days annual leave (inc. Public Holidays) plus buy or sell annual leave Annual pay reviews Life Insurance Enhanced maternity/paternity pay Training & development opportunities Health and wellbeing support via Lighthouse Charity. Resident Liaison Officer role Act as the main point of contact for residents, providing clear communication on maintenance and refurbishment works. Build and maintain strong relationships through letters, visits, calls, and events to ensure high customer satisfaction. Keep accurate electronic records and produce progress and customer satisfaction reports for the contract team. Proactively resolve resident queries and complaints, working with contractors and managers to maintain smooth project delivery. Attend weekly office meetings and lead on social value initiatives from planning to completion. What will you bring as a Resident Liaison Officer? You should have strong communication and customer service skills, able to engage openly, honestly, and confidently with residents. Experience as a Resident or Tenant Liaison Officer, Social Value Officer, or in a similar customer focused role is preferred, though transferable experience will also be considered. Good organisational skills are essential, along with solid IT ability in Microsoft Word and Outlook. A full UK driving licence is required to carry out the role effectively. About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.