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Cleaning Shift Manager
Department: Accommodation & Guest Services
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
About the Role
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort.
Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, and working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving key metrics related to our Clean and Fault Free (CAFF) approach to our accommodation, holding the team to account to ensure standards are met.
Key Responsibilities
Ensure the delivery of cleaning standards while driving improvements in both Guest and Employee NPS. Conduct quality control checks and lead feedback conversations. Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.
This role covers 40 hours per week, 5 days over 7, including weekends, with a mix of early and late shifts from 6am to 5am to cover operating hours.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. You will monitor NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
Your responsibilities include conducting online quality control checks, analyzing reports, leading feedback discussions, and ensuring your team receives necessary training and support.
You will manage the implementation of the initial 90-day onboarding program for new team members and oversee all personnel-related activities, from onboarding through full employee lifecycle, including PDPs, performance management, and HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring health and safety regulations are met are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience leading both permanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
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