Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are keen to recruit an enthusiastic and committed Administrator who wants to work as part of a team who shares a passion for human rights and social justice.
The post will suit someone wanting to facilitate the delivery of the Havering Refugee and Asylum Seekers service.
The Havering Asylum Seeker and Refugee Psychology Service is a specialist trauma-informed psychology service that supports the emotional wellbeing of Refugees and Asylum-seeking children, adults and families in the Havering area. Our work is based on the values of Community Psychology and principles of Trauma Informed Practice. This means that we want to help people and also challenge unfair systems by collaborating with local communities, strengthening the relevant community and voluntary services in the local area, and promoting fairer access to psychological support. We provide specialist psychological assessments and support for refugees and asylum seekers, and we also work with professionals and local services to help them better understand and support the needs of these individuals through training, consultation, and collaboration.
Our team has specialist experience in supporting people who have survived a range of traumatic experiences, such as torture, trafficking, childhood abuse, gender-based violence, and forced displacement. We are committed to working across cultures and standing alongside individuals affected by marginalisation, inequality, and displacement.
Main duties of the job
Facilitate the smooth running of the service administration processes, including processing referrals, taking calls and monitoring the team email inbox. Also dealing sensitively with any issues arising, highlighting and referring problems where necessary.
Working for our organisation
Our Values 2025 - 2030
Working with our colleagues, patients and carers, we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:
1. We are kind.
2. We are respectful.
3. We work together with our communities.
Probationary Period
This post will be subject to a probationary period.
High Cost Area Supplement – Outer London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary. (minimum payment of £4,714 to a maximum of £5,941 - Per annum, pro rata for part time
Detailed job description and main responsibilities
Detailed Job Description and Main responsibilities
Please see the attached job description and person specification for more information about this role and working at Northeast London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.
Use of AI
Please see attached document regarding acceptable use of AI during the recruitment process.
As part of the Trust’s objective to redeploy as many staff as possible, this role is restricted to existing internal administration staff that have contracted hours for the Trust only. If you are a current bank/agency worker that feels you have met the legal criteria to be eligible to apply for the role or are not a current administrative member of staff but seeking redeployment for other purposes, please clarify this in your application form so that this can be considered.
Person specification
Qualifications
Essential criteria
4. NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Desirable criteria
5. NVQ Receptionist / Customer Care Qualification
Experience
Essential criteria
6. Working in a busy office
7. Experience of storing and maintaining records
8. Experience of supervising others
9. Relevant previous reception/customer service experience
Knowledge
Essential criteria
10. Maintaining efficient administrative systems
11. Understand the needs of clients and deal tactfully and sensitively with concerns
12. Updating and maintaining database systems
Skills
Essential criteria
13. Basic awareness of IT and IT skills
14. Excellent interpersonal skills in a customer focussed environment
15. Able to use own initiative and work without supervision
16. Ability to cope under pressure and meet deadlines
17. Good time management
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
18. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
19. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
20. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
21. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.