About The Company: Join us on our journey to 'be your best!' We are a unique team of facilities professionals, dedicated to maintaining the prestigious offices of a global law firm. As part of the client services team, we deliver exceptional service to our guests every day. Our commitment to excellence has earned us industry recognition and a valued long-lasting partnership with our client. As the Regional Facilities Manager, you will play a crucial role in creating a memorable, vibrant, and top-tier workplaces for our clients. Your voice and leadership will be integral to our success. About The Role: Shift Pattern: Monday to Friday 08:00 - 17:00 Working as part of a best in class Facilities Management Team to provide a professional and customer-focused Operational Facilities function on the Addleshaw Goddard contract. The role supports and coordinates the regions FMs allowing them to directly manage the teams, clients and contract objectives. To deputise and cover the National Account Manager in team management and holiday cover. The RFM will be skilled in managing Concept Evolution, CAD floor plans, Engineer task allocation, Finance administration and query handling whilst partnering with the National Account manager on strategic account objectives. Main Responsibilities and Duties: To work with all relevant parties to improve the operational systems, processes, and policies in support of the company’s mission. Contribute to the business plan process whilst being aware of, and drive, best in class performance to exploit synergies across the Business. To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Ensure the best value return from the business. Contribute and originate strategic planning within the operations department and wider business. Ensure excellence in the tactical execution of all operational processes. Contribute to the wider business strategy and direction. Organisation and production of Operational documents and reports. To interact with the Directors and key stakeholders of the business. Monitor and manage SLA's in order to deliver tasks in a timely and effective manner for the end user. To manage daily communications to the OCS team in order to highlight areas of focus. Support and deputise the National Account Manager when required. To complete trend analysis on planned and reactive tasks. Work alongside the client help desk to manage reporting and successful customer engagement. Produce ADHOC, daily, weekly and monthly reports. Manage and update CAD plans as and when required. Manage the Invoice process from start to finish and act as the on-account finance controller. To track and record all service charge items in multi-tenant sites. Manage the ACW budgets and quotes process. To undertake general office duties. Manage and maintain Subcontractor information and documentation Organising site filing, keeping in order and tidy manner Maintaining records of staff leave filing authorised forms centrally Support and cover for the London FM deputising in times of absence. Experience and attributes essential for the role: Previous experience of working in a busy customer service environments Excellent verbal and written communication skills Able to prioritise workload in order to meet deadlines Strong financial understanding with keen attention to detail Friendly outgoing personality The ability to remain calm under pressure Competent in the use of Microsoft Office applications CAD experience Willing to ‘go the extra mile’ to provide a best-in-class service Willing to learn and continually develop skills Has a ‘Can do’ attitude Experience and attributes desirable for the role: Previous Facilities experience Worked with Concept Evolution or similar CAFM systems A Customer Experience mindset Health & Safety experience, IOSH or equivalent qualification Industry knowledge in Engineering and Cleaning Financial acumen Moves and changes experience How to Apply: Should you join you will: Develop an exciting future with an inspiring client, currently on a journey of further growth and unique innovation with the industry. Take on Investment in team development and training. Steer both your teams' growth as well as your own with industry-leading financial backing Enjoy established benefits Lead a high-energy team that truly cares about one another. If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.