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Property managers are at the heart of our business. They are responsible for ensuring that our tenants, landlords and properties are properly looked after, from first letting right through to the return of the deposit.
As a Property Manager at Zenko Properties, your role would be diverse and varied, both desk and field based and centered around the intelligent and efficient management of workload, processes and a busy schedule.
Skills required:
* Positive and friendly attitude at all times. When a customer walks into the office or when answering a phone, you are friendly and portray a positive and enthusiastic attitude.
* A confident and professional telephone manner at all times.
* The ability to maintain a prompt and professional level of communication with clients and customers and the ability to say ‘no’.
* Excellent organisation and multi-tasking skills and a real desire to ‘get things done’.
* You will need to be able to take responsibility and make decisions on the go, albeit with the support and guidance of your Manager where required.
* Determination to succeed in what will be a fast paced and challenging environment and will be highly motivated in achieving your goals.
Key Property Manager responsibilities:
* Carry out property inspections using industry ‘software’
* Instruct condition of let maintenance as required using preferred contractors
* Issue industry contracts to tenants using a company format and pursuing for signature
* Move tenants into the property following company check in procedure
* Manage all queries from tenants from move in through to bond return.
* To be responsible for accurately recording all information collated from a telephone conversation or email onto the database, so that every phone call is logged.
* Liaise with tenants and landlords, to provide an excellent service, by understanding and qualifying issues, supporting tenants to resolve issues that fall within householder responsibilities and negotiating with contractors to ensure best value and quality on behalf of the landlord.
* Ensure you have a full set of working keys for every property in the portfolio. Arrange access and prepare the relevant keys each day.
* To arrange and carry out routine property inspections and organise subsequent remedial works. To continually update the computer database.
* Ensuring our database correctly reflects the position of the portfolio of properties at all times.
* Review and approve or query contractor invoices.
* At the termination of a tenancy to carry out the final inspection/inventory check out process and to organise any necessary remedial work to restore the property to a rentable condition as soon as possible.
* Propose bond deductions using industry standards to tenant and communicate with landlord
* To collect invoices and input all documentation to the database so that the bond can be distributed correctly.
* Out of office appointments including inspections, inventories.
* To keep the office and your own environment tidy and organized.
* Perform any other duties which from time to time may be required to ensure the smooth running of the branch and company.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Management
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