Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London
Pay rate £40 per hour
Contract role, Local Authority Housing Services
Pertemps are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area.
You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following:
Proven experience in complaint handling (mandatory)
Experience handling complaints relating to homelessness services (mandatory)
Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
Strong working knowledge of homelessness legislation and associated policies Key Responsibilities
Manage and respond to complaints and enquiries relating to homelessness services
Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
Accurately record all case activity and outcomes within case management systems and relevant spreadsheets
Gather, assess, and analyse information to ensure comprehensive, evidence-based responses Please get in touch for more information.
This is an agency post and Pertemps can offer you:-
A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
An easy registration process (all done online)
Referral schemes and incentives
Ongoing compliance managed for you
Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information.
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles