Receptionist - Lomond Hills Hotel
Location: Lomond Hills Hotel
Position: Receptionist (Part-time or Full-Time opportunity)
Schedule: 1.30 PM - Close, 2-3 shifts per week on a rotating pattern
Salary: £ 10.00 - £ 12.21 per hour
We are looking for someone who is over 18 years of age due to the requirements of the role.
About Lomond Hills Hotel:
Nestled in the charming village of Freuchie, at the foot of the picturesque Lomond Hills, our hotel offers a warm and welcoming experience to all our guests. We pride ourselves on delivering exceptional service, comfortable accommodation, and a diverse range of food and beverage options, from our vibrant bar and restaurant to versatile banqueting facilities for weddings and events. We're a hub for locals and a comfortable retreat for visitors, known for our friendly atmosphere and commitment to quality.
About the Role:
We are looking for a friendly and reliable Receptionist to be the face of the Lomond Hills Hotel. This is a crucial role where you will welcome guests, provide a seamless check-in experience, and serve as the primary point of contact until closing. You will also be a key support for our Health Club members, ensuring the smooth operation of the front desk and facilities. This role also includes providing Bar/Restaurant/Housekeeping support as and when required. If you are a proactive problem-solver with a positive attitude, we'd love to hear from you.
Key Responsibilities:
Guest Services:
* Checking guests in and out.
* Serving as the primary point of contact for all guest inquiries.
* Answering and directing phone calls.
* Responding to guest emails and online reviews.
* Providing a welcoming and helpful presence at the front desk.
* Handling basic administrative tasks as required.
Health Club Support:
* Assisting gym and swimming pool members.
* Performing basic and general maintenance checks of the swimming pool area.
* Carrying out cleaning duties to ensure the Health Club facilities are tidy and presentable for the next day.
Bar/Restaurant Support:
This role is typically a front-of-house position focused on customer interaction and the efficient delivery of food and beverages. The duties are dynamic and centred around the service experience.
What We're Looking For:
* Strong communication and customer service skills
* Ability to work independently while also being a great team player
* Proactive attitude with excellent attention to detail
What We Offer:
* A salary of £10-12.21 per hour
* The opportunity to work in a beautiful location with a supportive team.
* Employee discounts on hotel services and more.
* A chance to make a significant impact on our guest experience.
If you're ready to start a rewarding role in hospitality, apply today and become part of the Lomond Hotel family!