Overview
CMDB Product Manager
Location: Knutsford, United Kingdom; Greater Manchester, United Kingdom
Date live: 05/02/2026
Business Area: Group Technology Service Management
Area of Expertise: Technology
Contract: Permanent
Reference Code: JR-0000075913
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It’s happening at Barclays. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers. We are shaping the future of financial technology. Why not join us and make it happen here?
Where will you be located? Knutsford or Manchester
We’re seeking a highly motivated CMDB Product Manager to join our IT Service Management team at Barclays. This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery and support of technology services that will result in improved customer journeys.
To be successful as a CMDB Product Manager, you should have experience with:
* Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
* Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners
* Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
Some other highly valued skills may include:
* Experience integrating CMDB with ITAM/SAM/HAM
* Experience in Change, Vulnerability, Identity and Access Management (IAM)
* Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The successful candidate will be based in our Knutsford or Manchester office.
Purpose of the role
To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.
Accountabilities
* Development, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the bank’s objectives, industry standards and best practice.
* Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process.
* Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes.
* Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with bank goals and regulatory requirements.
* Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery.
* Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices.
* Identification and management of risk and control issues pertaining to the Technology Standards and processes.
Vice President Expectations
* To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
* If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: Listen and be authentic; Energise and inspire; Align across the enterprise; Develop others.
* OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
* Advising key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
* Manage and mitigate risks through assessment, in support of the control and governance agenda.
* Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
* Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
* Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
* Adopt and include the outcomes of extensive research in problem solving processes.
* Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
What you’ll get in return
* Competitive holiday allowance
* Life assurance
* Private medical care
* Pension contribution
Our technology
Supporting our 48 million customers and clients worldwide takes a lot of forward thinking...
This is Barclays Manchester
Barclays Knutsford is a world-class campus in the heart of the Cheshire countryside, and at the centre of our global operations. The place where it all happens. The place where we deliver the technology, security and customer care that our personal and corporate banking customers rely on 24/7/365.
A workplace like no other
Our redeveloped campus offers state-of-the art, collaborative workspaces set within 64 acres of lush gardens and surrounded by wildlife.
Your commute
To ensure our campus is accessible to everyone, we offer a shuttle bus from the local bus, tram, and train stations on weekdays.
Much more than work
There are endless opportunities to socialise, pursue personal interests, visit the onsite gym, or join one of our many clubs and groups.
Immersive events
We run amazing experiences, from firework displays to gigs, diverse celebrations and art & crafts sessions. There’s something for you.
Working flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you’d like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.
Hybrid working
We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Barclays is built on an international scale. Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.
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