Salary: £40,000 - 78,000 per year Requirements: University degree in Electronics Engineering, Computer Engineering, or a related field Good knowledge in hardware, servers, wifi routers, 4G, etc. Minimum 5 years experience in the technology field Proven ability to manage 1st–3rd line tickets and support while maintaining and improving SLA performance Proven ability to manage user access, device compliance, and system security across cloud environments Proven ability in ISO 27001 and Cyber Essentials (highly desirable) Strong leadership skills, capable of mentoring and allocating work to technical staff Quality & compliance mindset to ensure outputs meet standards and regulations Strong communication skills Problem-solving skills with a proactive mindset Go-getter attitude, ownership of tasks, urgency, and ability to prioritize Full UK driving license for potential travel to clients premises Responsibilities: Lead a small team of technical support engineers Implement and test firmware for Ambarella-based cameras Collaborate with external partners on hardware and software troubleshooting and improvements Resolve technical issues raised by customers promptly and effectively Schedule remote support calls with customers and partners using tools like Microsoft Teams and Google Meets Perform hands-on hardware repairs using lab equipment Oversee and automate the delivery of scheduled technical reports and data analytics for key accounts Assist the Sales team and provide camera demonstrations to potential customers Coordinate with the Sales team to plan product delivery and ensure timely dispatch of cameras Work independently with enthusiasm, mentoring and managing junior staff as needed Contribute to new features development when required Technologies: Cloud Firmware Hardware Support Security AWS Web More: We are a Belfast-based manufacturer of body-worn video cameras, supplying a wide range of end users throughout various industry sectors since 2007. Our hands-on environment is ideal for candidates who enjoy working across hardware and software platforms. We offer free on-site parking and a permanent full-time position within our dedicated team, where you will play a crucial role in supporting our key customers. last updated 17 week of 2026