Drunk Elephant & Shiseido Multi Brand Counter Manager - Sephora, Metrocentre Newcastle (22.5 Hours)
Date: 27 Feb 2025
Location: Newcastle
Multi Brand Counter Manager
Reports to: Area Sales & Education Manager Skin & Fragrance
Job Location: Sephora, Metrocentre - Gateshead
Contract type: Permanent Contract, 22.5 hours per week over 3 days
MISSION
As a joint brand Counter Manager, you will bring the Shiseido & Drunk Elephant vision to our customers in a fast paced open sell shopping environment, embodying each brands philosophy into every customer connection. We are looking for someone who is passionate about all things beauty, thinks creatively and is open minded. Personality, pace and enthusiasm are key.
Our mission: Beauty Innovations for a Better World.
MAIN RESPONSIBILITIES
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and retail partners in stores. You will maintain high standards of visual excellence of the Shiseido and Drunk Elephant space and will be expected to oversee the visual representation of our sister brands within your store. You will also nurture the relationship between Shiseido group and the retail partners in store.
With a selective distribution, of this model your voice is always heard and you have the opportunity to make a real impact on the business. We expect you to be dedicated and enthusiastic to develop your knowledge about skincare and beauty, to be proactive and target driven with a true passion for the beauty industry and what it represents. In return we offer world class training – we invest in you, ensuring you have the highest level of product, sales and services training, enabling you on your journey to become the best Beauty professional you can be.
PROFILE
* Ability to work and drive a team to achieve a sales target in a fast paced environment
* Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
* Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
* Organised and methodical, able to recognise business opportunities and plan accordingly
* Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that build the Shiseido reputation.
* Committed to excellence in service and standards
* Management experience or retail sales experience in beauty retail industry desirable
* Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
The benefits you’ll love…
30 days holiday, including bank holidays, increasing with service
Generous discretionary commission scheme
Contributory pension scheme – 5% employer contribution
Enhanced parental allowance
Life Assurance up to x2 your salary
Access to Retail Trust
Annual performance and development reviews so you know your career is going in the right direction
POSITION REFERENCE NUMBER: 14197
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