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Reports to: Sales Director or Managing Director
Location: Clevedon, North Somerset
Hours: Full-time (Monday – Friday)
Contract Type: Permanent
Benefits: 20 days holiday per annum (with length‑of‑service enhancement to 25 days), health insurance, EOT bonus scheme, parking
Purpose of the Role
To provide professional and efficient support to the SolarSense sales team by managing incoming enquiries, preparing quotations, maintaining CRM accuracy, and assisting in the generation and follow‑up of leads. The role ensures that all prospective customers receive a consistent, timely, and high‑quality service from first contact through to order.
Key Responsibilities
1. Sales and Lead Management
* Act as the first point of contact for incoming sales enquiries by phone and email.
* Qualify leads according to agreed criteria such as property type, system suitability, budget, financial standing and timescales.
* Log and manage all enquiries through the company’s CRM system, ensuring data is accurate and up to date.
* Allocate leads to the relevant Salesperson and follow up progress where necessary.
* Support marketing activities by following up on campaign‑generated leads and maintaining contact with potential clients.
* Reach out to potential customers with our CPD training tools.
* Liaise with the head of marketing about the development of campaigns.
2. Quotation and Proposal Support
* Prepare and issue professional quotations and proposals using company templates and standard pricing information.
* Liaise with technical and commercial colleagues to obtain data on system sizes, energy yields, and cost breakdowns.
* Review all quotations for accuracy, correct formatting, and appropriate commercial terms prior to issue.
* Manage quotation revisions and ensure customers receive updates promptly.
* Maintain consistency and version control across all live quotations.
* Update and track opportunities in the CRM system, ensuring each stage of the sales process is recorded accurately.
* Produce regular sales activity and pipeline reports for management review.
* Support tender or framework submissions by coordinating documentation and assisting with pre‑qualification requirements.
* Manage the electronic filing and organisation of sales‑related documentation.
* Prepare and send brochures, datasheets, and company information packs as required.
4. Customer Communication
* Provide professional, courteous, and timely responses to customer queries.
* Schedule site visits or video meetings for Sales Engineers as needed.
* Conduct follow‑up calls or emails to gauge client feedback and maintain engagement.
* Ensure all communication reflects SolarSense’s brand values of quality, integrity, and customer care.
* Contribute to the development of internal processes to improve quotation turnaround times and customer response.
* Maintain familiarity with SolarSense products, technologies, and services.
* Support the company’s combined quality & environmental management system (ISO 9001 & 14001) through accurate record‑keeping and process adherence.
Skills and Attributes
* Excellent written and verbal communication skills.
* Strong organisational and time management abilities.
* High attention to detail and accuracy.
* Confident working with data and documents in Microsoft Office (especially Excel and Word).
* Ability to manage multiple enquiries and tasks simultaneously.
* Proactive, reliable, and professional approach to work.
* Interest in renewable energy, sustainability, or the built environment (desirable).
Experience and Qualifications
* Previous experience in sales support, internal sales, estimating, or commercial administration.
* Experience within the renewable energy, construction, or M&E sectors advantageous.
* Familiarity with CRM systems and structured sales processes.
* A good standard of education, with strong written, numerical, and communication skills. Further or higher education qualifications are desirable but not essential.
Performance Indicators
* Quotation turnaround time.
* Lead‑to‑quote conversion rates.
* Accuracy and completeness of CRM data.
* Customer satisfaction and responsiveness.
Why Join SolarSense
SolarSense UK Ltd is one of the UK’s leading renewable energy specialists, delivering commercial and domestic solar PV, battery storage, and sustainability solutions for over 30 years. We are an employee‑owned business, giving all staff the opportunity to contribute to the company’s direction through representative councils and to share in its success through the Employee Ownership Trust (EOT) bonus scheme.
This role offers an opportunity to develop within a forward‑thinking company that values quality, environmental responsibility, and customer excellence.
Ability to commute/relocate
Clevedon BS21 6RR (Reliably commute or plan to relocate before starting work – required)
Education
Bachelor's (preferred)
Experience
Sales support: 2 years (required)
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