Part Time MedicalReceptionist Annesley Woodhouse Surgery
Day/ Hours TBC - working hours 8.30am - 18.00pm
Ashfield House is a friendly GP Practice in Annesley Woodhouse with just under a 6000 patient population. We are looking for a Medical Receptionist to join our current team. Excellent communication skills are paramount with a caring friendly manner.
Flexibility to cover holiday and sick leavewill be needed.
This is a verydemanding role which requires accuracy, an excellent telephone manner, computer& office skills, ability to multi task & work to deadlines all within ateam environment
Main duties of the job
* Opening up/locking up of the practice premisesand maintaining security in accordance with practice protocols
* Maintaining and monitoring the practiceappointments system
* Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
* Processing and distributing incoming (andoutgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork on workflow
* Processing repeat prescriptions in accordancewith practice guidelines
* Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
* Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning
About us
We are a good team andstrive to offer an excellent service toour Patients.
1 GP Provider, 1 Salaried GP and 2 Salaried ANP's
1Practice Nurse 1 Health Care Assistant
We are also training practice
Accessto Clinical Pharmacists & Social Prescribers
HighQOF achievement with list size just under 6000
SystmOnePractice
CQCrated Good
Annesley Woodhouse is arural village just north of Nottingham and is close to the M1, A38, Sheffieldand the Peak District. Our practice population is just under 6000 and has ahigh level of chronic disease and elderly patients who can often require visits. The surgery is based in a converted housewith 3 consulting rooms, treatment room & upstairs clinic room and a teamof friendly reception / admin staff to help support Clinicians.
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONISTS
PART TIME
REPORTS TO: PRACTICE MANAGER
HOURS: TBC Approx 18+
Job summary:
The purpose of the role is to:
Offer Reception cover and general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way
Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofclerical support to clinical staff and other members of the practice team
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the seniorreceptionist/practice manager, dependent on current and evolving practiceworkload and staffing levels:
* Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols
* Maintaining and monitoring the practiceappointments system
* Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
* Processing and distributing incoming (andoutgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork on workflow
* Processing repeat prescriptions in accordancewith practice guidelines
* Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures
* Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
* Providing clerical assistance to practicestaff as required from time to time, including word/data processing,filing, photocopying and scanning
* Provision of refreshments for staff andvisitors as required and keeping the kitchen area clean and tidy
* Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
* In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relationto their health and other matters.They do so in confidence and have the right to expect that staffwill respect their privacy and act appropriately
* In the performance of the duties outlined inthis job description, the post-holder may have access to confidentialinformation relating to patients and their carers, practice staff andother healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regardedas strictly confidential
* Information relating to patients, carers, colleagues,other healthcare workers or the business of the practice may only bedivulged to authorised persons in accordance with the practice policiesand procedures relating to confidentiality and the protection of personaland sensitive data
Health & safety:
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health & safety policy, the practice health &safety manual, and the practice infection control policy and published procedures.This will include:
* Using personalsecurity systems within the workplace according to practice guidelines
* Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks
* Making effective useof training to update knowledge and skills
* Using appropriateinfection control procedures, maintaining work areas in a tidy and safeway, free from hazards
* Actively reportinghealth and safety hazards and infection hazards immediately whenrecognised
* Keeping own work areasand general/patient areas generally clean, assisting in the maintenance ofgeneral standards of cleanliness consistent with the scope of the jobholders role
* Undertaking periodicinfection control training (minimum annually)
* Reporting potentialrisks identified
* Demonstrate due regard for safeguarding andpromoting the welfare of children.
Equality and diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
* Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.
* The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance.
* Quality:
* The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
* Communication:
* The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
* Contribution to the implementation of services:
* The post-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Person Specification
Qualifications
* Qualifications/
* Training
* Good Basic Education
* Good typing spelling
* Numeracy & literacy of an acceptable standard
* NVQ in Administration Reception or Customer Service Level
* Computers/IT/Typing
* Previous Training
* Excellent telephone Manner
* Work under pressure / stress
* Can Multi Task
* Analytical
* Knowledge of medical terminology
* Qualification in IT & keyboard skills
Experience
* Customer Services
* Telephone/Communication
* Computers
* Teamwork
* Use of Initiative
* Flexible around work & colleagues
* Worked in Office environment
* Worked under pressure
* Stable Work history
* Previous Health Service Experience
* Able to use own initiative
* Prioritise own workload
* Team Player
* Organisational skills
* Motivation
* Keen & enthusiastic
Personal Qualities
* Smart appearance
* Keen to learn
* Confident / Polite
* Sense of humour
* Caring / Empathy
* Team Player
* Decisive
* Good body language
* Good Health record
* Understanding of role
* Flexibility
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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