Overview
Come and join our Service Delivery Team as a Deputy Technical Services Officer. You will assist the Service Delivery Officers in the day‑to‑day management of information, carry out project work, and handle complex queries. In addition, you will undertake a range of administrative tasks to support all services within Environmental Services and work in a busy environment dealing with a variety of enquiries.
Responsibilities
* Assist with day‑to‑day information management and administration
* Carry out project work and respond to complex queries
* Support the Service Delivery Team with a wide array of administrative duties
* Communicate with service users, members of the public, and external organisations via multiple channels
* Work flexibly to meet demand, including potential weekend and evening work within a 24/7/365 service
Qualifications
* Excellent customer service skills
* Ability to multitask and handle changing priorities
* Experience with a case management system is an advantage
* Familiarity with data protection regulations
* Proficiency with MS Office/Office 365 and related tools
Additional Information
Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance, contact jobs@sunderland.gov.uk. Please note that CVs are not acceptable. For an informal discussion, please contact Trevor Bennett, Environmental Services Technical Officer, at trevor.bennett@sunderland.gov.uk. All communication about your application will be to the email address registered with North East Jobs; please check your inbox and junk mail after the closing date for notifications.
#J-18808-Ljbffr