Our client advances the way people live and work. They bring together the brightest minds to create breakthrough technology solutions, helping their customers make their mark on the world.
Our client are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customer's business goals.
The Circular Economy is about moving from a take-make-dispose system to a circular and regenerative economy. It considers the full product life-cycle: from resource extraction to product design and use, through to end-of-use management to extend product and material life, and lower total cost of ownership. The Asset Management Organisation is a key part of the drive towards a Circular Economy. The Asset Management teams manage End of Lease and ITAD Returns and provide tailored solutions to both internal and external customers in Rental; Pre-Owned; and Wholesale services.
Core activities of the Wholesale Order Management team include:
End to end order processing, and management.
Daily customer contact and building strong customer relationships - mostly email based.
Managing customer shipping requirements and delivery
Managing customer payment terms and closely tracking payment of invoices.
Daily use of MS Excel, Outlook and D365.
Processing customer complaints/returns.
Flexibility to help other team members at busy times
Operational reporting
Knowledge and Skills:
Knowledge of Order Management processes and customer service
Computer proficiency (MS Office - especially Excel)
Time management skills with the ability to multi-task
Pro-active and flexible team player.
Superior communication skills both, written and verbal
Problem solving skills
Equally able to work alone using initiative with little supervision
Attention to detail with a focus on compliance
Qualifications:
Preferably qualified to degree level.
HNC/HND or equivalent will be considered with relevant experience.
Experience:
0~2 year's experience in fast-paced Order Management environment or a combination of roles such as Administration and Customer Service.
Experience of acting as liaison between customers and operations teams.
Experience in maintaining strong working relationships and effective lines of communication with customers and colleagues.
Managing customer returns