Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
The
Housekeeping Supervisor supports the Executive Housekeeper in leading the
housekeeping team to maintain the highest standards of cleanliness,
presentation, and service across guest rooms, public areas, and back-of-house
spaces.
This role involves supervising daily operations,
allocating tasks, conducting inspections, and ensuring staff are motivated,
well-trained, and supported to deliver a luxury experience. With a keen eye for
detail and a hands-on leadership style, the Housekeeping Supervisor plays a
vital role in creating an exceptional guest journey and upholding the
reputation of Montcalm Collection Hotels.
KEY RESPONSIBILIES
·
Supervise daily housekeeping operations,
ensuring all areas are cleaned to five-star standards.
·
Conduct daily room, corridor, and public area
inspections, addressing any deficiencies.
·
Allocate tasks and monitor workload to ensure
efficient use of staff resources.
·
Ensure departure rooms are prioritised to
support smooth guest check-ins.
·
Oversee staff grooming, presentation, and
compliance with professional standards.
·
Support the training, development, and
performance evaluation of team members.
·
Handle guest requests and complaints promptly
and professionally.
·
Collaborate with Front Office regarding room
moves, early arrivals, and special requests.
·
Monitor supply levels of linens, amenities, and
cleaning products; assist with ordering and stock control.
·
Ensure proper handling, storage, and use of
cleaning equipment and chemicals.
·
Maintain accurate records of room status, lost
& found items, and housekeeping activities.
·
Support onboarding of new colleagues and
delivery of safety and operational training.
·
Foster a culture of teamwork, accountability,
and continuous improvement.
SKILLS &
QUALIFICATIONS
·
Previous experience in a housekeeping
supervisory role, ideally within a luxury hotel.
·
Strong organisational and multitasking
abilities.
·
Excellent communication and interpersonal
skills.
·
Ability to lead and motivate a diverse team.
·
Knowledge of housekeeping systems and Microsoft
Office Suite.
·
High attention to detail and commitment to
maintaining luxury standards.
WORKING CONDITIONS
·
Flexibility to work shifts, including weekends,
evenings, and holidays.
·
Ability to work in a fast-paced environment.
·
Physical requirements: prolonged
standing/walking, manual handling, and lifting to 25 lbs.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to
Wellbeing platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
·
Enjoy a paid day off to celebrate your birthday – because your special
day matters!
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please
note
that we do not accept unsolicited CVs from agencies or headhunters. Any CVs
submitted for these roles without prior agreement per role in writing from our
Head of Human Resources, will be considered the property of the company and
will not be subject to agency fees.