Your newpany
You will be working with a top 50 accountancy firm, whose core services are Accountancy & Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation. The firm has a number of core values, which include: Fairness, Working & Succeeding Together, Integrity and Valued Relationships. They have an opportunity for an operations manager to join them on a permanent basis.
Your new role
This is a varied and interesting role, and you will manage the firm’s Service Line offerings from a line management perspective for all role types that are below manager level. You will manage the workflow and resource capacity within all teams of responsibility, ensuring an agile workforce to span different departments and ensure workload is spread evenly amongst the team – playing to the team’s strengths and capabilities. You will also review resource peaks and troughs for recruitment purposes and with the client managers from a job turnaround perspective and facilitate regular team meetings for the teams under their responsibility.
You will also assist with driving the client journey through continuous improvement methodology, lead new colleague inductions and their training plan and assist with the recruitment process and assist with interviews for all roles below senior with oversight of new clients and clients lost for portfolio allocations and resource purposes. You will also review and update client allocations amongst the team, installing the values of the firm and the expected people's behaviour throughout.
What you'll need to succeed
You will have a proven track record in a service-based operation, a background in operational and staff management, experience of operational change, including implementing new systems and processes and driving best practice and project management capability.
What you'll get in return
Along with apetitive salary, you will also receive 25 days' annual leave (increasing with length of service), hybrid working, life assurance and group pension scheme, amongst other benefits.