Job Description
Vertu Volkswagen Mansfield
Are you an experienced Service Manager looking for a fresh opportunity to grow your career within one of the UK's leading motor retailers? We have an exciting 12-month fixed-term opportunity that could be the ideal next step — especially if you're looking to gain valuable experience in a high-performing, supportive environment.
At Vertu Volkswagen Mansfield, we pride ourselves on delivering excellence — for our customers, our teams, and our brand. Our dealership has consistently achieved Customer Satisfaction Index (CSI) scores above the national average for four consecutive years, and we're proud of our ultra-stable team, with over 80% colleague retention and team members who bring 25+ years of experience.
This is a rare opportunity to join a number one brand for UK retail market share, with 12% of all new vehicles registered being Volkswagen. Our strong, high-performing team includes 8 skilled technicians, a workshop controller, and 3 service advisors. Last year, we exceeded our financial targets at 144% of plan, and we're aiming even higher this year.
What you'll be doing:
1. Leading and supporting your team to maintain exceptional levels of customer satisfaction, exceeding manufacturer benchmarks.
2. Managing department costs in line with our business plan while maintaining high standards in quality and service.