A global market leading technology business are looking for a Head of Global P2P to lead their offshore P2P shared services function consisting of a large global P2P team based across 2 overseas locations. This role will lead and drive the transformation and improvement of P2P processes and systems. This is a senior leadership role requiring an experienced Head of P2P from a large international business.
Key Responsibilities:
P2P Ownership & Service Delivery:
Oversee and maintain full ownership and accountability of the end-to-end P2P processes, ensuring smooth service delivery across the SSC.
Manage service level agreements (SLAs), performance metrics, and reporting for P2P operations.
Ensure robust internal controls and compliance within the P2P function.
Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
Work closely with the Master Data Management teams to ensure key data elements are structured, standardised and consistent across the different systems to ensure operational efficiency.
Manage P2P systems and process interfaces with external and/or internal partners.
Monitor P2P Process Performance and Ensure Compliance
Inform the definition of P2P service level agreements (SLA) and KPI.
Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes.
Ensure compliance and accuracy of P2P process activities with all policies, procedures, and regulations.
Contribute towards P2P policy and controls ownership and ensure process documentation is regularly reviewed and kept up to date.
Participate in governance forums to provide input on items such as P2P process scope and service delivery and assist in resolving operational issues.
Strategic Direction & Process Vision:
Define, communicate, and embed a clear P2P process vision and roadmap.
Establish strategic initiatives to standardise and continuously improve P2P processes.
Set the direction for transformation projects, including leading P2P aspects for the unified ERP programme and finance roadmap initiatives.
Cross-Functional Collaboration:
Engage with senior leadership and stakeholders across the business to drive process improvements.
Act as a key influencer to effect change in upstream processes and support integrated business strategies.
Collaborate closely with Treasury, IT, Finance, and other shared services teams to align on best practices and process standards.
People Management:
Lead the P2P delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability.
Foster a high-performance culture that supports career development, mentorship, and continuous learning.
Drive cross-functional collaboration and ensure alignment between various P2P stakeholders.
Sharing Leading Practices:
Champion leading practices within the P2P function, sharing innovative approaches across the organisation.
Represent P2P interests at global forums and leadership meetings, ensuring that insights and best practices are disseminated across teams.
Skills & Experience:
Proven leadership experience in Procure-to-Pay (P2P) processes and shared services, ideally within a high volume global or multi-regional SSC environment.
Expert knowledge and functional experience in P2P processes such as payments, purchasing, account reconciliations, invoice processing, T&E claims, period end activities, and more
Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
Demonstrated success in managing cross-functional teams and influencing senior leadership to drive change in upstream processes.
Deep understanding of P2P operations, with a strong focus on continuous improvement, standardisation, and operational efficiency.
Expertise in leading transformational change, managing risk, and ensuring seamless integration of new processes within existing operations.
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