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Department: Security
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Company: Canary Wharf Management Limited
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Reporting to: Security Manager - Operations
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JOB SUMMARY
Leadership position within the Canary Wharf Group Security team, acting as a line manager of a large team of high performing security officers and supervisors. Provide operational and administrative support to the Security Duty Manager (SDM) and mentor, motivate, train and develop a diverse team, instilling and fostering a positive attitude towards all aspects of the role. Based in Canary Wharf, with additional responsibilities covering duties in Southbank Place.
Annual salary £54,659
Closing date: Friday, 5th September 2025
MAIN RESPONSIBILITIES
Incident and Operational Management
1. Maintain an in-depth knowledge of the Canary Wharf Estate, key locations, buildings and tenants.
2. Establish and maintain command and control during incidents within area of responsibility.
3. Ensure the respective team is operationally capable and deployed effectively.
4. Continuously critically review operational output to ensure AI’s / SOP’s are adhered to and fit for purpose.
5. Responsible for adhering to the security plan for designated area.
6. Hold operational debriefs after key events and disseminate the organisational learning arising from these.
7. Develop a working knowledge of the Southbank Place site to provide resilience for planned and short notice abstractions.
8. Ensure all forthcoming events are briefed to the package Supervisors on a daily basis. This includes maintaining a thorough diary on Outlook.
9. Accountable for team operational performance.
10. Provide operational oversight, maintaining a strong visible presence on the ground to support both supervisors and officers, demonstrating a hands-on and collaborative approach to leadership.
Personnel Management
11. Manage, mentor, motivate and develop a diverse and high performing team of Security Officers and Supervisors.
12. Ensure equipment, radios and clothing issues are administered correctly, and all records are kept up to date.
13. Ensure in-house and contract staff are given area specific inductions and sign all applicable paperwork and risk assessments.
14. Be directly responsible for the use of team body-worn video, ensuring that the use is appropriate, complies with the CCTV Codes of Practice, and the equipment is accounted for.
15. Responsible for team compliance with mandatory training within required timescales and investigating cases of non-compliance, including ensuring all staff have the relevant SIA licenses and are in date.
16. Act as team representative for Health & Safety issues, recognising where immediate action is necessary and escalating where appropriate.
17. Both complete and ensure that the Physical Employment Standards are conducted by all team members.
18. To monitor teams’ lateness, sickness and absence and to identify individuals meriting further support or escalating as necessary.
19. Provide training, mentoring and reporting on probationary members of staff.
20. Support the onboarding process for new starters, assisting the Training and Recruiting Manager.
Training and Briefing
21. Deliver team and event briefings as required.
22. Deliver the Shift Annual Training Plan in conjunction with the SDM, including maintaining a record of all shift training activities and ensuring that all course attendance sheets are signed and returned by shift staff.
23. Assist on the departmental Security Officer assessment centres, as required.
Other
24. To undertake project work as directed and to produce timely, objective and well-written reports.
25. Undertake any other reasonable task requested by senior management.
26. To always act in accordance with the CWM Mission, Vision and Values.
27. Maintain package level assignment instructions, update SOP’s and create any other documentation as required.
28. Conduct regular audits and inspections to ensure compliance with security protocols and standards.
29. Identify areas in the operation that can be improved and suggest alternative working practices, whether permanently or to address specific time related issues
30. Review and update the Daily Operations Briefing to ensure teams are informed of the latest developments, including significant incidents, planned events, and all relevant operational updates.
PERSON SPECIFICATION
31. Flexible and diplomatic individual with the ability to constructively challenge existing practices.
32. Able to inspire team members and make them feel valued.
33. Team management, performance monitoring and quality focussed skills.
34. Excellent communicator with sound organisational skills.
35. High level of interpersonal skills.
36. Innovative and proactive thinker with negotiation skills.
37. Relevant experience at supervisory level in the Security industry.
38. Evidence of continuous professional development highly desirable.
39. Training experience would be advantageous.
40. Proven motivational and supportive supervisory record.
41. Ability to manage multiple projects and write comprehensive reports.
42. Individuals should possess a high standard of written and spoken English and demonstrate computer literacy.
43. Prepared to work flexible and varied hours (days, nights, weekends, bank holidays).
44. Must be able to meet the level outlined in the Canary Wharf Security Department Professional Employment Standards programme.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our communityand utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
45. Act with integrity and deliver high performance
46. Put our customers at the heart of what we do
47. Resolve issues by providing high quality solutions
Foster Collaboration
48. Find opportunities to collaborate with others across the business to achieve shared goals
49. Encourage inclusive networks and treat others with respect and fairness
50. Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
51. Confident in making decisions appropriate to the role
52. Learn from mistakes and listen to constructive feedback to improve performance
53. Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
54. Take pride in delivering high quality service which exceeds expectations
55. Committed to opportunities for self-development
56. Take responsibility for my own performance and look for ways to improve
Embrace Innovation
57. Embrace change and innovation
58. Proactively suggest ways to improve our business and encourage others to share ideas
59. See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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