Alarm Call Handler (Permanent, Part-Time Morning) Location: Quorum Business Park, Newcastle (NE12 8BU) Hours: 24 hours per week | Rota-based morning shifts (7:00am 12:00pm) Salary: £24,500 starting salary, rising to £26,500 with progression (pro-rata) Bonus: Up to £1,200 performance & attendance bonus (pro-rata) Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customers alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, youll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year. What youll be doing Responding quickly and accurately to alarm activations Monitoring alarm signals, reviewing images and assessing incidents Contacting emergency services (police, ambulance, fire brigade) when required Making fast, confident decisions while following strict security protocols Handling inbound customer calls and providing reassurance during incidents Making outbound calls to keep customers informed Preventing false alarms by advising customers on system use Identifying potential technical issues and escalating where needed What were looking for You dont need security experience as we provide full training. What matters most is how you handle people and pressure. Experience delivering excellent customer service Clear, confident communication skills Calm and patient approach, even in high-pressure situations Strong problem-solving and decision-making ability Ability to multitask while maintaining accuracy and quality Comfortable following processes and protocols precisely Good IT skills and accurate data entry A team-focused attitude and willingness to support others We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments. What youll get in return 29 days annual leave including bank holidays (pro-rata, rising to 31 with service) Your birthday off Performance & attendance bonus (pro-rata) Private healthcare options (BUPA & MediCash) PerkBox rewards, discounts and freebies Discounted gym and health club memberships Onsite coffee shop and canteen Employee referral bonuses Discounted Verisure alarm systems Cycle to Work Scheme Ongoing training, development and internal career opportunities About Verisure Verisure is the leading European provider of professionally monitored security systems, protecting over 5.1 million families and businesses across 17 countries. With over 35 years of experience, were known for innovation, customer focus, and industry-leading response services. Diversity & Inclusion Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know. Important information All successful candidates will be required to: Complete a DBS check (provided by Verisure) Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) fully supported and funded by Verisure Ready to start a career where every shift makes a difference? Apply today and well be in touch. Be you. Be more. Be Verisure.