🎯 Job Purpose
To deliver high-quality, efficient, and customer-focused letting and housing management services to Higher Education students-primarily those from Bournemouth University-residing in private sector accommodation through the University's LettingsBU service.
The role sits within the Residential Services team, whose mission is to provide safe, comfortable, and cost-effective housing that supports students' academic, social, and personal development, ultimately enriching their overall university experience.
As part of a small, collaborative team, the postholder will work closely with colleagues and provide cover during absences, ensuring continuity of service.
🛠️ Key Responsibilities
* Front-of-House Operations
* Serve as a primary point of contact for the LettingsBU service, engaging with homeowners, prospective student tenants, and their guarantors. Promote available services and uphold excellent customer service standards.
* Property Marketing - Create and edit short promotional videos showcasing current LettingsBU properties to enhance visibility and appeal.
* Lettings Negotiation - Support students in finding suitable accommodation by understanding their needs, presenting property options, arranging and attending viewings, and managing holding deposits.
* Tenancy Administration Prepare and process all necessary documentation-including tenancy applications, reference checks, guarantor forms, tenancy agreements, inventories, and schedules of condition-with support from Housing Assistants when available. Ensure smooth completion of lettings, including issuing keys and coordinating utility changes.
* Additional Duties Carry out other tasks as directed by the Housing Officers, General Manager, or Residential Services Operations Manager to support the wider team and service delivery.
This is a 3 month temp assignment based at Talbot Campus - ideally you need to be able to drive as you will be showing the students around the accommodation they are looking to rent next year.. .
Grade 3 - £15.12 an hour
Full time Monday to Friday
What you need to do now
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