[vc_row][vc_column width="3/4"][vc_column_text]Do you have a passion for animals and love helping people? Are you looking to be a part of a supportive team where you can make a difference every day? If so, we’d love to hear from you!
About Us
At our Sevenoaks clinic, we’re dedicated to creating a warm and welcoming environment for pets and their owners. We pride ourselves on delivering top-notch client service and exceptional animal care. As an independent and employee-owned practice, we value the contributions of every team member and are committed to fostering a collaborative and positive workplace.
About You
You will ensure clients receive exceptional service and support as a Client Care Advisor. You will serve as clients’ first point of contact, providing information about services and products, scheduling appointments, and addressing their concerns and questions. You will work closely with clinical staff to ensure clients receive the care and attention they deserve.
You must have a caring and friendly demeanour, with a passion for providing high-quality client care. You must be able to communicate effectively with clients and colleagues, showing compassion and empathy in all interactions. As a Client Care Advisor, you will often deal with emotional situations, so remaining calm and composed under pressure is essential.
You should be able to multitask and work with different computer systems to provide clients with the best possible service. You will need to be analytical and able to identify and resolve issues quickly and efficiently.
Overall, your role as an Out of Hours Client Care Advisor is critical to the success of the veterinary practice. You will build relationships with clients and ensure they receive the highest service and care.
About the role
* Out of Hours role
* Reception tasks include assisting with OOH appointments, greetingclients, processing payments, discussing insurance claims, booking appointments, taking phone calls
* Assist with some duties involving patients and clinical team
* Saturdays 10.30am-7.30pm, Sundays 9am-6pm, Bank Holidays 9am-6pm (including 30min unpaid break)
* Potential to pick up additional weekday shifts if required
* £12.21 per hour
* Holiday allowance of 25 days pro rata
* Notice period: 3 months
* Employee benefits
* Please note that there will be upset / stressedclients to look after due to the emergency patients seen during these times so applicant must be confident, friendly and able to deal with emotional situations.
How to Apply:
If you’re ready to be a part of a fantastic team and make a positive impact on the lives of pets and their owners, we’d love to hear from you! Send us your resume and a brief cover letter explaining why you’d be a great addition to our team at careers@pennardvets.com.[/vc_column_text][/vc_column][vc_column width="1/4"][vc_column_text css="%7B%22default%22%3A%7B%22background-color%22%3A%22%23f5f5f5%22%2C%22padding-left%22%3A%2230px%22%2C%22padding-top%22%3A%2230px%22%2C%22padding-bottom%22%3A%2230px%22%2C%22padding-right%22%3A%2230px%22%7D%7D"]About Pennard Vets
At Pennard Vets, every member of our team is an employee owner of the practice, committed to ensuring our service goes beyond the ordinary. We’re creating an environment that looks after the people that look after the pets. We’re 125 years old, and by operating in this way, we’ll continue to grow for the next 125 years, and beyond.[/vc_column_text][/vc_column][/vc_row]
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