Job Title: Management Consultant - Service Designer (permanent)
Location: London, Newcastle, Glasgow & Manchester
Grade: Consultant (46-55k),
Must hold an active Security Clearance.
About the Role:
If you are ready to be a part of something truly impactful, join a renowned consultancy in a role within the business technology unit. They are seeking a talented Service Designer to join a dynamic team and play a key role in shaping the future of innovative service experiences. As a Service Designer, you will lead the end-to-end design process, collaborating with cross-functional teams to create user-centred solutions that address complex challenges and drive transformation. This is an exciting opportunity to make a meaningful impact through design and help redefine how services are delivered.
Key Responsibilities:
* Lead the design and delivery of end-to-end service design solutions, ensuring alignment with user needs and business objectives.
* Apply human-centred design methodologies such as service blueprints, customer journey mapping, and prototyping to create seamless service experiences.
* Work closely with stakeholders, including product managers, UX/UI designers, and business analysts, to ensure design solutions meet both user and business goals.
* Conduct user research, usability testing, and gather feedback to inform design decisions and improve services iteratively.
* Bring fresh ideas and innovative thinking to the table, pushing the boundaries of service design to create impactful, sustainable solutions.
Skills & Experience:
* Experience working in the public sector
* Proven experience in service design or related roles within a consulting or design-focused environment.
* Strong knowledge of service design methodologies, user research, and prototyping tools.
* Ability to work effectively in agile, fast-paced environments while managing multiple projects.
* Exceptional communication skills with the ability to engage stakeholders and present design solutions clearly.
Regretfully, due to a high volume of applicants, we are only able to reply to those who are successful.
Equal Opportunities:
We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.