Location: Blaina, Blaenau Gwent (Hybrid Working)
Salary: A GBP 26,107.10 per annum
Hours: 37 hours per week
Vacancy Type: Fixed Term Contract (12 months)
Our client, established in 2010 as a not-for-profit housing association, manages almost 6,000 homes and is the largest provider of affordable homes in Blaenau Gwent. They focus on delivering high customer satisfaction and ensuring their tenants' homes meet the Welsh Housing Quality Standards. Since 2010, they have invested over A GBP 130 million in their properties.
The organization recently achieved the Great Place to Work certification, reflecting their commitment to fostering a culture of trust, fairness, respect, and camaraderie. With over 280 dedicated staff, they are a significant employer in the area and are looking for a Customer Services Advisor to join their team.
The Role
As part of the Customer Services Team, you will be one of the first points of contact for customers, providing a welcoming, helpful, and professional service via phone, email, online, or face-to-face. Your role involves handling enquiries, understanding customer needs, and directing them appropriately. You will work closely with various teams to resolve issues, update systems, and ensure services meet individual needs. Your ability to stay calm, think quickly, and show empathy will significantly impact tenants' lives daily. If you enjoy helping others, solving problems, and working in a community-focused environment, they would love to hear from you.
Working Pattern
You will work 37 hours per week, Monday to Friday, between 8:00 am and 5:00 pm. The specific daily schedule will vary, with example shifts including:
* 8:00 am to 4:00 pm
* 8:15 am to 4:15 pm
* 8:30 am to 4:30 pm
* 9:00 am to 5:00 pm
Skills and Qualifications
* Demonstrate integrity and support for organizational values
* Be self-motivated, enthusiastic, and customer-focused
* Enjoy working independently
* Possess excellent interpersonal skills and the ability to develop good working relationships
* Have strong written and verbal communication skills
* Be capable of problem-solving and making sound judgments
* Communicate clearly with individuals with diverse support needs
* Maintain professionalism and composure under pressure
* Hold a good level of literacy and numeracy
* Experience in delivering frontline services and handling a variety of customer enquiries
* Proficiency in Microsoft Office, including Word and Excel
Benefits
* Hybrid Working
* Free on-site parking
* 33 days of annual leave (including bank holidays)
* Defined Contribution Pension Scheme
* Occupational Sick Pay
* Training and Development opportunities
* Additional benefits such as a Cycle to Work scheme and discounts via HOP (Home of Perks)
* Free, confidential, 24/7 employee assistance programme, including flexible counselling
If you believe you are a suitable candidate and wish to work for this reputable organization, please do not hesitate to apply.
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