KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Promote a positive workplace culture: Support the Charity’s purpose of Making Life Better and i-care values to enhance morale, productivity, and performance.
2. Maintain records: Keep statistics regarding income, users, equipment, materials, and resale.
3. Manage facility use: Record usage by account holders and prepare monthly invoices.
4. Public communication: Provide information about activities and timetables in person and by telephone.
5. Display information: Monitor and update activity and timetable notices on customer boards.
6. Financial duties: Handle banking of facility income and maintain change levels.
7. Operate computer systems: Use membership systems, word processing, spreadsheets, and perform general admin tasks.
8. Customer service: Maintain a friendly manner and professional appearance.
9. Emergency procedures: Be familiar with and implement fire and pool emergency and evacuation procedures.
10. Training: Undertake necessary training related to facility procedures.
11. Lost property: Administer the lost property process.
12. Facility maintenance: Keep reception areas clean and tidy.
13. Operational liaison: Coordinate with supervisors on daily operations.
14. Security: Maintain security of the reception area.
15. Procedural compliance: Regularly update and follow written procedures.
16. Suggest improvements: Identify and communicate potential efficiency enhancements to management.
17. Promotion and development: Assist in marketing and developing the facility.
18. Professional development: Pursue ongoing training and contribute to continuous improvement.
19. Training attendance: Attend and complete training sessions as required.
20. Environmental values: Aim to reduce wastage and promote sustainability.
21. Cross-functional support: Support other areas of High Life Highland, especially during absences or special projects.
22. Work schedule: Work on a rota, including evenings, weekends, and bank holidays, with notice for leave.
23. Policy adherence: Follow policies and procedures, including GDPR and health and safety, reporting concerns as needed.
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