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Job Title: Sales Manager (Renewals / Account Management)
Location: Fleet, Hampshire (Hybrid - 3 days office / 2 days home) - easliy accessable by train
Hours: Monday to Friday, 9:00 - 17:30
Are you an experienced Sales Manager (Renewals) with a passion for leading high-performing & fast paced teams, driving customer retention, and maximising upsell opportunities? Join an innovative digital business in the online technology and services sector, leading a talented Account Management team focused on renewals, client relationships, and revenue growth.
Following significant investment in technology, data, and people, this business is in a period of rapid expansion across UK and international markets. It's an exciting time to step into a leadership role where your sales and renewals expertise can have real impact-and your career can thrive.
The Role
As Sales Manager (Renewals), you will:
* Lead, support, and develop a team of Account Managers focused on renewals, upselling, and customer retention
* Manage and grow sales revenue by developing and expanding existing customer accounts in the staffing agency market and related B2B sectors
* Conduct structured account reviews to identify upsell and cross-sell opportunities and ensure maximum account growth
* Utilise data to inform proposals, retention strategies, and sales activity
* Maintain accurate forecasting of the renewals pipeline and report directly to senior leadership
* Conduct regular 1-to-1 meetings, team sessions, and performance reviews to achieve and exceed KPIs
* Prepare and deliver monthly, quarterly, and annual performance reports
* Attend client meetings independently and alongside your team as required
This hybrid position offers a mix of office collaboration and home working, supporting both productivity and work-life balance.
About You
We're looking for someone who has:
* Strong experience in team management and developing Account Managers
* A proven track record in sales, renewals, and account management, within B2B environments
* Excellent negotiation skills and confidence engaging senior decision-makers
* A commercial mindset with the ability to identify and maximise upsell and cross-sell opportunities
* Strong analytical skills to translate customer needs into effective account management and sales strategies
* The ability to thrive under pressure while managing multiple KPIs and targets
* A commitment to personal development and openness to feedback
This business values its people and offers a comprehensive benefits package, including:
* 25 days holiday plus bank holidays, with the option to buy or sell days
* An extra day off for your birthday
* Life Assurance up to 3x salary
* Healthcare cashback plan for dental, physio, and alternative therapies
* Discounts on gym memberships, shopping, and entertainment
* Eyecare and flu vouchers
* Employee Assistance Programme and mental health support
* Pension contributions up to 7%
* Ongoing learning and development, including access to over 5,000 LinkedIn Learning courses
* Long Service Awards
Key Skills
* Account management
* Upselling and cross-selling
* Forecasting and reporting
* Team coaching and development
* Client relationship management
This employer is committed to building a diverse and inclusive workforce and welcomes applications from all individuals who meet the key requirements. Reasonable adjustments are available throughout the recruitment process.
Salary: Around £55,000 basic plus £25,000 OTE, with flexibility for the right person.
If you're an ambitious Renewals Manager or Sales Leader looking to take your career to the next level in a dynamic digital business, we'd love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Technology, Information and Internet
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