Job summary
We are looking for an Outpatient Front of House Receptionist to support the Outpatients department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular, you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
Main duties of the job
To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.
To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
The post-holder will work as part of the Outpatients team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception clinic(s).
To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
https://www.royalfreelondonjobs.co.uk/
Details Date posted
11 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,039 to £31,088 a year per annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
391-RFL-7307008
Job locations
Royal Free Hospital
Pond Street
London
NW3 2QG
Job description Job responsibilities
For detailed job description and person specification, please refer to the documents attached to this vacancy.
Job description Job responsibilities
For detailed job description and person specification, please refer to the documents attached to this vacancy.
Person Specification Education & professional Qualifications Essential
* Good general education, including GCSE English grade "C" or above, or equivalent
Skills and aptitudes Essential
* Excellent customer care skills, including ability to use judgement, tact & diplomacy
* A high degree of accuracy and attention to detail
* Experience of prioritising own workload in a highly
* Knowledge of patient confidentiality and the Data Protection Act
Desirable
* Ability to successfully manage and resolve difficult situations
* Excellent telephone manner ? Excellent communication skills, both written and spoken
* Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
* Good IT skills, including proficiency in the use of windows based applications
* Excellent organisational skills
* Experience of record keeping
Personal Qualities & attributes Desirable
* Self-motivated and solution focussed
* Flexible and adaptable
Other Requirements Essential
* Positive approach to service needs
* Reliable
* Polite
Desirable
* Prepared to learn new skills
* Confident
* Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Person Specification Education & professional Qualifications Essential
* Good general education, including GCSE English grade "C" or above, or equivalent
Skills and aptitudes Essential
* Excellent customer care skills, including ability to use judgement, tact & diplomacy
* A high degree of accuracy and attention to detail
* Experience of prioritising own workload in a highly
* Knowledge of patient confidentiality and the Data Protection Act
Desirable
* Ability to successfully manage and resolve difficult situations
* Excellent telephone manner ? Excellent communication skills, both written and spoken
* Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
* Good IT skills, including proficiency in the use of windows based applications
* Excellent organisational skills
* Experience of record keeping
Personal Qualities & attributes Desirable
* Self-motivated and solution focussed
* Flexible and adaptable
Other Requirements Essential
* Positive approach to service needs
* Reliable
* Polite
Desirable
* Prepared to learn new skills
* Confident
* Be able to undertake moderate physical efforts for periods of time to lift, file and carry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
London
NW3 2QG
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
Employer details Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond Street
London
NW3 2QG
Employer's website
https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)
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