Job overview
An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Head & Neck Secretariat covering ENT, Orthodontics and Maxillofacial team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.
Main duties of the job
* Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
* Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
* Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
* To promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
* Opening and dealing with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
* Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
* File results, letters, and various other documentation in medical notes
Working for our organisation
Our vision, "To provide excellent care for the communities we serve," is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
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