BCMGlobal Mortgage Services are seeking a Complaints and Customer Satisfaction Office to join our Business Support & Operations Department in this role, you will take ownership of complaints, ensuring that each one is handled to a high standard and in line with our Complaint Handling Policy & Procedure.
Key Responsibilities:
* Proactively resolve customer complaints through all communication channels (calls, emails, letters).
* Handle complaints in a professional manner, engaging with customers promptly to resolve issues at the earliest opportunity.
* Communicate effectively with customers, explaining solutions clearly and keeping them informed.
* If an error has occurred, provide a clear explanation and outline the steps to rectify the situation.
* Deliver excellent customer outcomes while maintaining high service standards.
Who We're Looking For:
* Strong team player who is cooperative and supportive of others.
* Self-motivated with the ability to drive your own personal development.
* A pleasant telephone manner with good etiquette.
* Excellent written and verbal communication skills, with the ability to adapt your tone and style as needed.
* Able to organise your workload to meet deadlines, whilst assisting the team when required.
* Customer-focused, always striving to identify effective solutions for both customers and clients.
* Knowledgeable in mortgage loan documentation and the relevant industry regulations (DISP).
* Able to thrive under pressure without compromising on quality.
If you're a dedicated and adaptable professional with a passion for customer satisfaction and problem-solving, we want to hear from you. Apply now to join our dynamic team and make a real difference.