You will be working alongside the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Chesterfield depot.
You will be responsible for the day-to-day running of the depot, ensuring we hit all of our financial and operational targets, and being proactive through exceptional leadership to build plans for any KPIs that are off track. The office manager will directly report to you, and you will support the office team to deliver an exceptional customer experience. Additionally, you will manage the delivery team to ensure adherence to health and safety policies and delivery procedures.
Salary circa £28,000 - £32,000 per annum + Bonus + Benefits.
Overview
You will be working alongside the RSOM to deliver an outstanding service to our customers at Wiltshire Farm Foods, Chesterfield depot.
You will be responsible for the day-to-day running of the depot, ensuring we hit all of our financial and operational targets, and being proactive through exceptional leadership to build plans for any KPIs that are off track. The office manager will directly report to you, and you will support the office team to deliver an exceptional customer experience. Additionally, you will manage the delivery team to ensure adherence to health and safety policies and delivery procedures.
Salary circa £28,000 - £32,000 per annum + Bonus + Benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK, primarily to the elderly, their family members, and healthcare professionals.
We're dedicated to making a real difference to our customers' lives by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
Operations - Ensure Health & Safety, Hygiene, and Food Safety procedures & practices are adhered to and followed at all times.
- Maintain stock levels to meet customer demands.
- Support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours align with apetito’s Code of Conduct.
- Maintain operational standards throughout the contract.
- Ensure all company vehicles are maintained appropriately.
- Be a key link between onsite teams.
- Deputise for the RSOM in their absence.
- Maintain route optimisation processes including routing.
- Responsible for delivery of retail standards within the depot.
Financials - Support the RSOM to deliver company and client business objectives.
- Monitor performance against KPIs and drive performance and profitability.
- Achieve budgeted sales and profitability, influencing P&L drivers and forecasting future financial performance.
People - Provide leadership and coaching to increase engagement and motivation.
- Recruit, induct, develop, and review employees.
- Develop training structures for growth within the depot.
- Manage training and development needs of staff.
Customer - Champion and oversee excellent service standards.
- Ensure processes are communicated and followed.
- Promote customer service excellence and exceed expectations.
- Ensure timely delivery of literature to customers.
Communications - Maintain excellent communication with client employees.
- Deliver administration and reporting requirements.
- Ensure compliance with policies and procedures.
- Maintain presentation standards.
- Promote employee engagement and build relationships across departments and divisions.
About you - Demonstrate high standards of customer care.
- Effective communication skills.
- Experience in stock control, team management, and administration.
- Confident in managing P&L accounts.
- Proficient in Microsoft Office.
- Full driving license.
- Desirable: Transport & Logistics background, Navision knowledge, Contract Catering experience, Fleet management, Food Hygiene Certificate.
Personal Qualities - Customer-focused, resilient, flexible, and proactive.
- Excellent communication skills.
- Ability to work under pressure and meet deadlines.
- Team player with a positive attitude.
- Willingness to visit other depots and locations as needed.
Company Benefits
* Competitive salary – accredited Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days holiday
* Discretionary annual bonus scheme
* Pension scheme with employer contributions
* Life assurance scheme
* Christmas vouchers or turkey
* Perks scheme including discounts and salary sacrifice options
Our Values
We pride ourselves on making a difference with outstanding meals, focusing on health, well-being, and sustainability, aiming for Net Zero by 2040. We embrace inclusion and are committed to creating an inclusive workplace where everyone can reach their potential.
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