This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
General Information
Salary
£29,303 - £31,061
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
Cross Government
Location
Birmingham
Region
West Midlands
Closing Date
10-Mar-2026
Post Type
Permanent
Civil Service Grade
EO
Number of jobs available
11
Reserve List
12 Months
Job ID
15152
Descriptions & requirements
Job description
Role: POAS Team Leader
Business: Office of Public Guardian (OPG)
Location: Birmingham, Victoria Square House, B2 4AJ
Grade: EO (Executive Officer)
Salary:£29,303 (minimum)
Contract Type: Permanent
Minimum Hours: 30
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
Team Overview
The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS (Power of Attorney Services), based in Birmingham. T are various functions within POAS such as Post, Scanning, Payments, Filing, Casework, Registration, Quality Assurance and Complaints. Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Officer to Higher Executive Officer are mobile grades within the civil service, tfore movement within the POAS and OPG will be dependent on business
needs. The successful candidates will be based in Birmingham. You will support and
contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.
Duties and Responsibilities
* You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
* You will perform regular dip sampling/quality checks of your team's stat sheets/work, providing feedback, monitoring and reducing downtime.
* You will work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
* You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
* You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
* You will proactively manage the team's wellbeing by engaging with staff regularly, supporting and contributing to wider engagement plans.
* You will be clear, honest and transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
* Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment.
* You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
* You will develop your staff ensuring they receive the appropriate training and support for their job role.
* You'll take responsibility for your own learning and development with the support and guidance from your line manager.
* You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation.
You will have a good knowledge of HR policies w- you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
* You will contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
* You will take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
* You may be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.
Agreed Expectations
The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
OPG offers flexible working arrangements with potential opportunities to work from home. Flexible working arrangements are decided on a case-by-case basis and are dependent on business needs.
Skills & Qualifications
Essential Skills
* Ability to demonstrate active & inclusive engagement to lead a team. (Lead criteria)
* Ability to comprehend statistical data and make informed decisions.
* The ability to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances. (Lead criteria)
* A proactive and inclusive approach to delivering under pressure and be willing and able to assist others w needed.
* The ability to communicate effectively with a broad range of stakeholders both orally and in writing. (Lead criteria)
Desirable Skills
The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.
* Experience of using Microsoft computer packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.
Application Process
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.
In the event of a large number of applications we will conduct a preliminary sift against the Lead Criteria specified. Those that pass the preliminary sift will be sifted against the full essential and desirable criteria.
Interview Process
If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview candidates should expect questions on:
* Strengths relevant to the role
* The following Behaviours at EO Level:
* Leadership
* Making Effective Decisions
* A practical assessment which will be a presentation with visual aids to assess your ability to work with others and communication skills. Details of the presentation will be provided to candidates who pass sift.
Strengths questions are not shared in advance.
All interviews will be held remotely via MS Teams.
Feedback will only be provided if you attend an interview.
Reasonable Adjustments
At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.
As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.
For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.
If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended).
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.
T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Eligibility
Staff on fixed term appointments must have been recruited through fair and open competition.
Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
Support
* A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on or Childcare Choices. You can determine your eligibility at
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
* To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
* To Ministry of Justice Resourcing team (resourcing-management-);
To the Civil Service Commission (details available- )
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
MoJ:
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference 15152
HMPPS
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference
Job Description Attachment
* POAS TL - (Job Description Attachment)
Select new file
Application form stage assessments
Experience
We will assess your experience for this role via the following methods
Statement of Suitability
Statement of Suitability
Guidance for the Statement of Suitability
This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills.
In the event of a large number of applications we will conduct a preliminary sift against the Lead Criteria specified. Those that pass the preliminary sift will be sifted against the full essential and desirable criteria.
Evidence of Experience
Statement of Suitability
Interview stage assessments
Interview Dates
To be confirmed
Behaviours
Leadership
Making Effective Decisions
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .
Other Assessments
Which assessment methods will be used?
Presentation
Level of security checks required
Baseline Personnal Security Standard (BPSS)
Use of Artificial Intelligence (Al)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.