Overview
The Accounts Receivable Specialist is responsible for managing and collecting customer payments across Europe, the Middle East and Africa (EMEA). The role ensures invoices and customer accounts are accurate, cash is collected on time, and queries are resolved promptly to support healthy cash flow and customer relationships.
Main purpose of role
The Accounts Receivable Specialist is responsible for managing and collecting customer payments across Europe, the Middle East and Africa (EMEA). The role ensures invoices and customer accounts are accurate, cash is collected on time, and queries are resolved promptly to support healthy cash flow and customer relationships.
Key Accountabilities and Responsibilities
* Allocate and match incoming payments to invoices, credit notes and customer accounts.
* Reconcile bank statements and remittance advice to customer ledgers; identify and resolve unmatched items.
* Investigate and resolve payment discrepancies, short/over payments, and account queries in a timely manner.
* Proactively follow up on overdue invoices in line with agreed credit terms; escalate where appropriate.
* Maintain accurate customer account balances, ensuring allocations and adjustments are correctly recorded.
* Monitor and report on customer ageing, highlighting risks and supporting actions to improve collections.
* Support month-end close activities, including:
o Bank reconciliations (as assigned)
o General ledger and sub-ledger reconciliations
o Intercompany reconciliations and balance confirmations
o Prepare and post journals and other general ledger entries (where required)
* Manage the AR mailboxes, ensuring timely, professional responses and clear ownership of queries.
* Use key finance and business systems effectively (e.g., Microsoft Dynamics AX, Microsoft Office/Excel, Outlook and CRM) and maintain accurate records.
* Build and maintain strong working relationships with customers and internal stakeholders (Sales, Customer Service, Finance, Supply Chain).
* Identify and support process improvements to strengthen controls, improve efficiency and enhance the customer experience.
* Support internal and external audit requests by providing documentation, reconciliations and explanations as required.
Candidate Profile
* AAT qualification (or equivalent) preferred, but not essential.
* GCSEs (or equivalent) in Maths and English.
* Previous experience in accounts receivable, credit control or a finance role.
* High attention to detail with a focus on accuracy and control.
* Strong numeracy and confident working with high volumes of data.
* Competent in Microsoft Excel (e.g., pivots, lookups, reconciliations).
* Well organised with strong time management skills and the ability to prioritise competing deadlines.
* Clear and professional communication skills, with confidence to liaise with customers and internal teams.
We look forward to receiving your application!
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