Afiniti is the global leader in AI-based behavioral pairing for contact centers. Our patented approach optimizes human interactions, delivering measurable gains in customer conversion, retention, and customer service cost optimization metrics. We are a privately held company with a 17-year track record of innovation and a global footprint across North America, EMEA, and Asia-Pacific. Our clients include some of the world’s largest brands across telecom, consumer services, and healthcare — companies you use every day - and we’ve generated billions in incremental value for them.
We’re a small, high-impact sales team — every deal, every meeting, every win matters. We’re looking for a driven Account Executive with a strong command of complex sales cycles and experience selling cross-functional B2B solutions to medium and large enterprises. You’ll be responsible for building a qualified pipeline, advancing strategic enterprise deals, and partnering closely with internal teams to deliver compelling solutions that create measurable business value.
Performance Objectives (What You’ll Deliver)
Identify 30 high-potential target accounts and build a multithreaded stakeholder map.
Develop a 90-day territory plan with measurable outreach goals.
Conduct 15+ qualified discovery meetings with target enterprise accounts.
Advance 2+ deals to late-stage negotiation or legal review.
Deliver 1+ customer success story or case study based on closed business.
You run a consultative sales process and know how to drive cross-functional alignment.
You are process-oriented and run thorough sales cycles.
10+ years in enterprise B2B tech sales, with at least 5 years selling complex $750K+ deals.
~ Sold Customer Experience (CX) solutions or platforms.
Has successfully sold to CMOs, CROs, or Contact Center Operations leaders.
Tools & Support
Dedicated SDR and pre-sales engineering support.
Weekly pipeline reviews and sales leadership coaching.
Join a 17-year-old global company with a small, high-performing sales team — where you’ll drive strategic deals, deliver measurable value, and help shape Afiniti’s growth story.
We believe that richness in diversity is a huge asset for Afiniti. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.