Job Introduction
Phoenix House is a newly refurbished Edwardian property providing a high‑quality therapeutic living environment for adults with mild to moderate learning disabilities and probable mental health needs. The service supports five residents on their recovery journey, many of whom may have experienced trauma or have current or historic involvement with the criminal justice system.
Our aim is to help residents rebuild stability, improve wellbeing, develop independence, and progress safely toward independent living within 18–24 months. Our ethos is:
* Person‑centred
* Trauma‑informed
* Strengths‑based
* Focused on empowerment and recovery
Role Responsibility
As Team Leader, you will play a pivotal role in shaping the culture, standards, and daily operations of this innovative supported accommodation service. This is a rare opportunity to help establish a new therapeutic environment from day one.
Working alongside the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring the delivery of high‑quality, safe, and consistent support that aligns with Phoenix House’s values and recovery model.
You will combine operational leadership, oversight of risks and needs, and hands‑on support, modelling best practice in trauma‑informed care while helping residents achieve meaningful progress.
In a role where no two shifts are the same, you will take the lead in implementing and driving high performance standards throughout the team and the service, underpinned with a clear vision and strong values.
This is a rota‑based role. You’ll work as part of a fair, well‑planned rota that includes some evenings, weekends, and sleep‑ins, and you will also take part in the on‑call manager rotation. We are committed to ensuring staff wellbeing, flexibility where possible, and a positive work–life balance.
Key Responsibilities
Leadership & Team Management
* Provide day‑to‑day leadership, direction, and support to Recovery Workers
* Deliver regular supervision, reflective practice, and ongoing skills development
* Role‑model trauma‑informed, person‑centred, strengths‑based practice
Service Delivery & Quality
* Oversee the delivery of high‑quality key‑working, support planning, and risk management
* Ensure compliance with safeguarding, MAPPA, and partnership protocols
* Maintain robust, accurate records and uphold quality assurance standards
* Lead on incident management, reflective learning, and continuous improvement
Resident Support & Recovery
* Maintain a small caseload, delivering structured key‑working sessions where needed
* Ensure support plans are personalised, goal‑focused, and regularly reviewed
* Promote independence, routines, community integration, education, and positive social networks
* Work closely with residents to build life skills and confidence
Multi‑Agency Partnership Work
* Act as a primary point of contact for Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health professionals, and other partners
* Attend multi‑disciplinary meetings and contribute to coordinated support and risk planning
* Build strong relationships that enhance resident outcomes and service quality
Service Development
* Contribute to shaping and embedding a new service model
* Support innovation, problem‑solving, and best practice approaches
* Help create a supportive, high‑performing team culture from the ground up
The Ideal Candidate
You are an emotionally resilient, compassionate leader who understands the importance of structure, consistency, and therapeutic relationships. You balance empathy with strong professional boundaries and are motivated by the opportunity to build an exceptional service.
Essential:
* Experience supporting people with mental health needs, learning disabilities, or complex/challenging backgrounds
* Strong understanding of trauma‑informed practice and strengths‑based approaches
* Experience managing risk, safeguarding, and multi‑agency coordination
* Leadership experience or ability to demonstrate leadership qualities
* Excellent communication, problem‑solving, and team‑building skills
* Ability to remain calm, organised, and supportive in demanding situations
Desirable:
* Experience in supported accommodation or recovery‑focused services
* Knowledge of criminal justice systems, probation, or MAPPA
* Relevant managerial, social care, or mental health qualification
* Experience leading small teams or supervising staff
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
Turning Point
Attached documents
* [pdf] Team Leader job description Feb 2025.pdf
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