One Stop • Gorleston on Sea • Apply by 03-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* I know my customers and serve them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
* Putting into practice the training I have received to ensure we work safely.
* Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about my store's performance, understanding my role, and what we need to do together to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring I clock in and out at the start and end of my shift to be paid accurately.
* Keeping myself, colleagues, and customers safe by following security procedures and using safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Occasionally responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to keep everyone safe and compliant.
* If applicable, duties include operating the Post Office, which requires passing a background check; failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, Parcelshop, bill payments, lottery, vending, and more.
As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to an inclusive and accessible recruitment process and are proud to be accredited Disability Leader Level 3. For accessibility support, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off car, pet, and home insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts with various retailers and services
* Save as you earn scheme
* WeCare support services including 24/7 online GP and mental health support
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, phased retirement, and more
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