Go back Guy's and St Thomas' NHS Foundation Trust
NEPTS Site Coordinator
The closing date is 15 July 2025
Could you help with the smooth, timely and safe discharge of patients from our acute hospital sites? Could you work assisting arriving patient transport ambulances to ensure patients are quicky andefficiently offloaded?
If the answer is 'Yes' then this could be the job for you.
We are recruiting for NEPTS Site Coordinators who will play a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.
Supporting our vulnerable patients is part of this role and it may involve the use of equipment such as stretchers and wheelchairs.
Main duties of the job
The post-holder will be responsible for ensuring the smooth, timely and safe discharge of patients from our acute sites, as well as ensuring arriving patients are quickly and efficiently offloaded from patient transport vehicles.
This role involves coordinating with the NEPTS Control Team, communicating with clinical and ward teams, patients and external transport providers whilst ensuring compliance with discharge policies and procedures. For patients arriving at the Trust this role will engage with Ambulance Care Assistants and Transport Lounge Receptionists to ensure the efficient offloading of patients to meet their appointment times.
The NEPTS Site Coordinator plays a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.
About us
Essentia has a fundamental role in supporting the activities of the Trust. Essentia's focus is on providing a high quality hospital environment and a high quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.
The Patient Transport Service (PTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheel chair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
* NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles
Experience
* Experience of working to tight deadlines and managing tasks.
* Knowledge and experience of patient transport
* Experience working in a customer service setting
Skills
* Ability to work as part of a team as well as using own initiative
* Excellent organisational skills and attention to detail
* Confidence in making decisions when dealing with competing priorities
* Ability to develop and maintain good working relationships with all levels of staff
* Knowledge and experience of patient transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Guy's and St Thomas' NHS Foundation Trust
£30,039 to £31,088 a yearp.a. including HCAS
#J-18808-Ljbffr