Company Description
Why work for Accor?
Job Description
Job Description
Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?
We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.
Responsibilities:
Food & Beverage Operations:
1. Deliver a warm, personal welcome and ensure a consistently high standard of service
2. Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B
3. Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow
4. Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
5. Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays
Conference & Banqueting (C&B):
6. Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets
7. Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
8. Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing
9. Support the delivery of corporate meetings, private events, and high-profile conferences — adapting service style as needed (plated, buffet, reception, etc.)
10. Maintain close communication with kitchen and AV teams for timing and technical execution
11. Train and coach the C&B team in service standards, guest engagement and operational procedures
12. Monitor guest feedback during and after events, taking ownership of resolutions and improvements
Leadership & Admin:
13. Supervise, coach and support F&B team members across all departments
14. Ensure the team adheres to health & safety and food hygiene standards
15. Contribute to staff training, appraisals and performance development
16. Monitor and manage equipment, furnishings and inventory in all service areas
17. Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
18. Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement
What we’re looking for:
19. A passion for hospitality and creating memorable guest experiences
20. Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
21. Previous exposure to Conference & Banqueting operations is highly desirable
22. Excellent communication, leadership, and organisational skills
23. Ability to manage multiple priorities and work under pressure
24. Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
25. A proactive, hands on approach with great attention to detail
Additional Information
Benefits
26. You can work with multinational colleagues
27. Be part of a global community of hospitality industry
28. Opportunity to develop your career
29. Special staff rate at our hotels
30. Free Gym
31. Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
32. Discounted hotel rates all over the world in Accor Hotels
33. Great work environment and colleagues
34. Personal development programs
35. Complimentary meals on duty and uniforms
36. Pension scheme
37. 28 days holidays including bank holidays (increasing yearly)
38. Free parking
39. Apprenticeship scheme
40. Continuously learn and develop yourself with our Accor Academy
41. Support your wellbeing in your professional and personal lives
42. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
43. Participate actively in initiatives to build a more inclusive and sustainable world
44. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.