ARAG Group is looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is central to our market-leading legal expenses insurance provision. We seek individuals passionate about providing excellent service to our customers and business partners.
We offer flexible working arrangements, with most colleagues working from home at least part of the week, and a comprehensive benefits package. Our team culture is supportive and focused on development.
The successful candidate will provide excellent customer service and administrative support to the business. Key responsibilities include:
1. Providing administrative assistance to ensure work is processed to quality standards in a timely manner.
2. Ensuring all communication with customers, colleagues, suppliers, or regulatory stakeholders is clear, concise, honest, sensitive, and empathetic.
3. Corresponding with customers via telephone and email efficiently.
We are keen to hear from candidates who can communicate effectively at all levels and build relationships with customers, partners, and colleagues. The ability to work under pressure and adapt to change is desirable. Previous office experience, good knowledge of Microsoft Office, and data entry skills are highly valued.
Our team is passionate and enthusiastic. We encourage independent thinking and ownership of work. In return, we offer:
* 26 days holiday with the option to buy up to 5 additional days
* Company pension scheme with optional increased contributions
* Progressive career development opportunities
* Group Income Protection and Legal Protection
* Health Cash Plan
* European Motor and Home Emergency Assistance
* Salary sacrifice benefits, including Cycle Scheme
* Access to employee discounts across retail partners and discounted gym memberships
* Opportunity to join our Sports and Social club for discounted events
If you believe you are a good fit and can demonstrate transferable experience, please apply, even if you do not meet all listed criteria.
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