About the Role
Lead Technical Services Manager to oversee complex, high‑value engineering projects across Harrods’ Capital Works Programme. You will ensure delivery of building services systems, fire life safety systems and other technical solutions that meet the highest quality, safety and innovation standards.
Accountabilities
* Lead the delivery of multiple projects from inception through to completion, ensuring quality, compliance, programme and budget adherence.
* Manage and coordinate internal teams and external consultants across MEP, lighting and specialist systems.
* Collaborate with key stakeholders (Engineering, IT, Fire, H&S, Security and Operations) to fully integrate project requirements.
* Oversee design development, technical specifications, tendering and contractor performance.
* Review and approve design proposals to ensure alignment with Harrods standards and statutory requirements.
* Ensure effective project handover, including documentation, O&M manuals and operational readiness.
* Maintain compliance with Health & Safety regulations and Harrods Technical Standards, including Golden Thread requirements.
* Support long‑term MEP strategy, including development of design standards and asset information systems (e.g., CAD/Revit).
Leadership, Training & Team Development
* Provide line management, coaching and support to team members and new starters.
* Develop MEP knowledge across the wider Store Development team to enhance project delivery.
* Build strong stakeholder relationships and communicate effectively at all levels.
* Take ownership of challenges, driving solutions and continuous improvement.
Qualifications
* Professional membership – MCIOB, CIBSE or alike.
* 7+ years of MEP experience in a Senior Role.
* Mechanical bias with solid understanding of electrical and public health systems.
* Strong experience managing consultants, contractors and multiple stakeholders simultaneously.
* Professionally qualified in construction with an engineering‑related degree, HND or equivalent.
* Practically experienced in construction and project management from inception to completion.
* Highly organised with strong analytical skills.
* A team player with a desire for excellence.
* Willingness for occasional travel to other sites as required.
* Energy, resilience and passion for delivering exceptional environments.
Diversity & Inclusion
We celebrate and invite applications from all cultures, backgrounds, tastes and experiences. People from all walks of life can grow and thrive here.
Employment Details
* Time Type: Permanent
* Department: Store Development (Harriet Savage)
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