It starts here. With Bendigo Bank… and you. Retail Banking has a responsibility to support our customers to improve their financial wellbeing, and in turn become Australia’s bank of choice. We do this through building and maintaining relationships and are there to help customers when they are ready to make their big financial decisions in a way that is convenient for them. We have a proven track record of supporting and contributing towards our communities to achieve big things. The Retail Operations Team was formed to support the Retail and Mobile Networks to deliver commercial and customer focused results. To achieve this, we provide effective and efficient operational support for all key national initiatives. We implement and deliver programs of work and complex projects that support the continuous development and evolution of the branch network, with a focus on achieving performance and growth targets. As a key leadership role, the Senior Manager Operations will engage and lead staff through key changes pieces and business initiatives by implementing best practice change management and communication practices. Similarly, the role be responsible for development, embedding and measuring performance and performance insights through suite of Dashboards. The role is responsible for ensuring the operational Risk and Compliance metrics for the State are achieved and will work with key stakeholders to develop appropriate remediation plans to address under performance. Another key focus from the role is working with key stakeholders to design, deliver and embed the State distribution plan, along with realising the metrics set for the State’s efficiency, productivity and investment program. This role will report directly to Head of Retail Banking Operations and is an integral member in both the Retail Banking Leadership Team and the NSW/ACT State Leadership Teams. This is a Permanent Full time position based in either NSW or ACT. With a focus on the team’s ability to be present in the locations they support, it will be a requirement for the applicants to be within NSW/ACT. We offer flexible work options that put our people first, working in a hybrid model with a minimum requirement of 60% of your time in a local Head Office. What you’ll bring to the role Demonstrated strong focus on performance, continual improvement, and operational excellence Ability to comprehend analytics and make recommendations or act on results to generate positive and practical outcomes The ability to deliver on multiple initiatives to a deadline without sacrificing attention to detail and accuracy Extensive background in analytical skills with an ability to translate into insights and action Proven ability to lead and influence at all levels of the organisation Experienced leader who can build highly collaborative and successful teams Highly developed ability to clearly communicate business operation back to strategic intent Relevant experience and/or knowledge of Operations, analysis or change management Still in two minds? Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application! We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. Applications close : Wednesday, 3rd December 2025 Position Description : Position Description - Senior Manager Operations - Nov 2025.pdf Please note, all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application. Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process, or if you would like to discuss the position further. Manager Name: Tim Rodda – Head of Retail Banking Operations Manager Email: Tim.Rodda@bendigoadelaide.com.au Manager Phone: 0428 581751 We are committed to responding to all candidates, regardless of the outcome of your application. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!