Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a M&E Operations Manager, you’ll oversee daily operations across restaurant, bar, and events, ensuring service runs smoothly and to the highest standard. You’ll support and develop the M&E team, uphold quality and safety standards, and create memorable experiences for every guest. From motivating your team to managing stock and service flow, you’ll balance hands‑on service with leadership responsibilities.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As M&E Operations Manager, you’ll live these values by building a supportive team culture, delivering consistent service, and driving results in line with the hotel’s goals.
Objectives of this role
* Lead and supervise M&E operations to ensure exceptional event delivery across meetings, conferences, and banqueting.
* Support, train, and mentor the M&E team, working closely with wider F&B colleagues across bar and restaurant.
* Maintain compliance with food hygiene, health, and safety standards across all event spaces.
* Manage stock, ordering, and cost controls to optimise event efficiency and revenue.
* Respond to client and guest feedback with professionalism, turning challenges into opportunities.
Key Responsibilities
People
* Supervise the M&E team during event setup, service, and breakdown, providing clear direction and support.
* Train, coach, and mentor team members to develop event service skills and confidence.
* Lead pre‑event briefings to share client requirements, run sheets, and service standards.
* Handle client and guest concerns or feedback calmly and professionally.
* Foster a positive, team‑focused environment where staff feel motivated and supported.
* Represent Brightstar’s values in every client, guest, and colleague interaction.
Quality
* Ensure event spaces are set up and serviced to brand, client, and presentation standards.
* Maintain a clean, hygienic, and safe environment across all M&E areas.
* Monitor food safety and HACCP procedures during event service, ensuring compliance at all times.
* Liaise with clients to understand event requirements and translate them into flawless on‑the‑day delivery.
* Conduct regular checks to ensure event spaces are guest‑ready ahead of every function.
* Coordinate with kitchen, catering, housekeeping, and AV teams to ensure smooth event execution.
Profit
* Manage stock control, ordering, and supplier communication for event supplies and consumables.
* Reduce waste through efficient planning, portioning, and careful monitoring across events.
* Drive upselling of event packages, add‑ons, and seasonal promotions to maximise revenue.
* Ensure accurate billing, cash handling, and reconciliation of event charges.
* Support departmental financial goals by controlling costs and improving event efficiency.
* Plan and deliver events that support hotel profitability and build repeat client business.
Responsible Business
* Comply with food safety legislation, licensing, and company policies.
* Promote sustainable practices, including waste reduction and recycling.
* Report and address maintenance or safety issues promptly.
* Protect guest confidentiality and handle data responsibly.
* Treat all team members and guests with fairness and respect.
* Comply with all company policies, procedures, and operational standards including any hotel‑specific brand standards.
* Complete all E‑learning and mandatory training within required timeframes.
Skills and Qualifications
* Previous experience in an event operations or hospitality supervisory role. (Preferred)
* Strong knowledge of M&E service standards, event setup, and banqueting operations.
* Good understanding of food safety, HACCP, health and safety, and licensing regulations.
* Excellent communication, leadership, and interpersonal skills.
* Organised, proactive, and confident in decision‑making, with strong client‑facing skills.
* Able to work in a fast‑paced event environment while maintaining attention to detail.
* Flexible to work evenings, weekends, and public holidays in line with the event calendar.
* Comfortable handling client and guest concerns professionally and effectively.
* Proficient in event management software and Microsoft Office Suite.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.
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