Renewal Sales Account Manager I
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and support flexible work arrangements. We make bold moves together and are a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family Definition:
The Renewal Sales Account Manager manages assigned customer accounts (direct and indirect through channel partners) or partner accounts to renew, manage, and convert IT support services contracts. They promote HPE’s value, defend its installed base business, and generate new sales opportunities by building pipeline and driving renewal opportunities. They collaborate with other teams and partners. The role involves renewing customer service contracts through a mix of outside and inside work.
Management Level Definition:
Applies foundational principles and concepts to limited scope assignments, using professional knowledge and experience. Acts as a team member providing analysis and recommendations, exercising independent judgment within set parameters.
Responsibilities:
* Develops customer/partner relationships, understanding needs and monitoring satisfaction.
* Manages support service renewals, conversions, and upsells for smaller, less complex accounts to meet targets.
* Uses basic planning techniques and data analysis to provide renewal quotes.
* Owns end-to-end renewal cycles, from planning to closing deals, seeking support for complex situations.
* Identifies upsell opportunities to prevent erosion of installed base sales.
* Reacts to competitive threats.
* Forecasts renewal orders and maintains pipeline and opportunities.
* Engages with customers/partners via calls, visits, and reviews.
* Consults with sales teams.
* Prioritizes and organizes effectively.
* Owns contractual relationships, managing account changes and renewal negotiations, with support for more complex issues.
* Typically handles smaller, regional accounts with lower quotas and may require additional coaching.
* Customer interactions are transactional; may involve expanding the business occasionally.
Education & Experience:
* Bachelor’s degree preferred or equivalent experience; a master’s is a plus.
* 1-2 years relevant experience or equivalent.
Knowledge & Skills:
* Basic relationship and escalation management skills.
* Transactional renewal planning approach.
* Basic knowledge of support services, renewal processes, and data analysis tools.
* Understanding of company offerings, partner strategies, and competitive landscape.
* Potential for sales growth.
* Experience presenting less complex renewals.
* Business and financial awareness.
* Analytical, detail-oriented, and good communication skills.
#UnitedKingdom #Aruba #Sales
Additional Skills:
Accountability, Active Listening, Assertiveness, Building Rapport, Business Acumen, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, CRM, Data Analysis, Design Thinking, Drive Renewal Opportunities, Empathy, Escalation Management, Financial Acumen, Follow-Through, Forecasting, and more.
What We Can Offer You:
Health & Wellbeing: Comprehensive benefits supporting physical, financial, and emotional health.
Personal & Professional Development: Programs to help achieve your career goals.
Unconditional Inclusion: We embrace diversity and support work-life balance.
Let's Stay Connected: Follow @HPECareers on Instagram for updates.
Job: Sales
Job Level: Entry
HPE is an Equal Employment Opportunity employer. We do not discriminate and base decisions on qualifications and merit. For more information, see our Equal Employment Opportunity policy.
#J-18808-Ljbffr