We are working with a rapidly growing organisation based in Reading who are looking for an experienced and customer‑focused Cloud Service Desk Specialist to join their established technical support team in Reading. This role is the first point of contact for all cloud and M365‑related support requests from channel partners and Managed Services customers.
You will take the responsibility for diagnosing, troubleshooting, and resolving issues across M365, Azure, and Business Applications, ensuring a seamless support experience from first contact through to resolution. Where required, you’ll manage escalations to third parties while maintaining strong communication, professionalism, and adherence to SLAs. This is a hands‑on technical role where full training on additional cloud products and services will be provided.
Ensuring Your Success
You will have demonstrable experience working within technical support, with a focus on users of M365, Azure have a strong technical knowledge across O365, Azure, Exchange, Sharepoint, Teams and OneDrive. You will be a strong communicator who can deliver solutions under pressure, with excellent attention to detail. You must hold a Microsoft Fundamentals Certification (AZ‑900, MS‑900 or SC‑900.
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