Role
Are you looking to join a supportive company that cares for your own upskilling and personal development?
This award-winning ISP, which has doubled in size over the past 2 years, is seeking a 2nd Line Network and Systems Engineer to support its network.
Despite rapid growth, significant funding, and multiple awards, they maintain a family-oriented environment by providing exceptional benefits and incentives.
This is an excellent opportunity for candidates wanting to gain more experience and understanding of an ISP’s systems.
They are open to applications from fully-trained engineers or more junior candidates eager to upskill. If you think you’re a good fit, apply now for further discussion!
* Work on both network and systems
* Serve as the point of contact for 2nd Line issues, supporting first-line technical support analysts
* Analyze problems and resolve them to customer satisfaction
* Support and maintain infrastructure systems – VOIP and Linux Operating Systems
* Coordinate with Field Engineers
* Participate in various projects and assist the Team Leader
* Own customer problems and proactively manage tickets until resolution
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