Are you passionate about delivering exceptional hospitality and creating vibrant community spaces?
Join us as a Hospitality Manager and play a key role in leading the food, beverage, and guest services at our retirement village. As a Hospitality Manager, you will oversee the full food and beverage operation within the village - from restaurant service to events - ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, as well as serving the wider public. You'll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life; a world where everyone has the opportunity to age well.
Key Responsibilities
* Lead all food, beverage and guest services across the village
* Manage team recruitment, training, rotas, performance and development
* Oversee mobilisation activities for new village openings
* Plan and deliver events in partnership with community and sales teams
* Ensure compliance with food hygiene, health & safety and licensing requirements
* Support commercial performance: revenue, budgets, suppliers and stock control
* Build strong resident and customer relationships; respond to feedback with professionalism
* Drive continuous improvement in service delivery and team operations
The Ideal Candidate
* 3+ years of hospitality experience, with at least 1 year in a leadership role
* A passion for creating welcoming, inclusive environments
* Experience managing teams, rotas, budgets and hospitality service delivery
* Knowledge of industry standards including food hygiene and alcohol licensing
* Strong organisational, communication and problem-solving skills
* Ability to work collaboratively with diverse stakeholders
* Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)
At RVG, we put people and community first. You'll join a supportive team in a values-led organisation that believes in:
* Age Well: Creating vibrant communities for healthy ageing.
* Community: Building belonging through shared experiences.
* Keep Improving: Always learning, always growing.
* Invest Wisely: Making smart decisions for long-term impact.
* Planet Positive: Acting sustainably and responsibly.
* One Team: Succeeding together.